When delivering specialized services, it is difficult to achieve a broader human understanding of what users may ask of your solution, let alone achieve an emotional connection. Surprise your clients with the kind of empathy they deserve. kama as a Service (KaaS) makes this possible by layering in personal, non-judgemental and humanlike virtual assistant support on top of the special-purpose bot, app, or functions you are delivering.

Using KaaS, integrated with your special purpose bot or app, kama.ai’s Designed Experiential Intelligence® platform (kama DEI) acts as a third-party failover service to your application. When your application doesn’t understand a broad or tangentially related statement, it calls kama DEI through the KaaS API. Then, kama DEI’s value-driven interaction and ethnographic and/or contextual understanding comes in. Its knowledge base and design helps maintain a feeling of human contact, and it understand broader contexts to get the conversation back on track. Once it identifies an intention that your bot or app is designed for, it hands the conversation back to your bot to complete its function.

The result is a seamless emotionally and contextually rich experience for the user, allowing you as a service provider to work on adding the particular value and functions that you wish to bring your customer base.